Escalation for Critical Issues
How to escalate production-impact incidents.
Critical issues include broad login failure, data corruption risk, billing outage, or security incidents.
Escalation steps:
1. Mark impact scope (who and what is affected).
2. Capture first observed time and latest status.
3. Apply temporary containment (maintenance mode if needed).
4. Assign owner and communication cadence.
5. Publish post-incident summary and prevention actions.